![]() Customers can also message with Cornerstone team members and access helpful educational resources, disaster information, and more. Self-service capabilities enable Cornerstone customers to quickly enroll for services such as autopay, biweekly payments, and paperless statements. Cornerstone's user-friendly loan servicing website and mobile app provide timely information, such as billing statements, escrow activity, and a variety of payment options and payoff calculators. Cornerstone's dedicated loan servicing team will continuously elevate every aspect of the loan servicing process to raise the bar for customer satisfaction," said Toby Wells.Ĭustomers are offered a suite of online tools to easily access and manage their mortgage account anytime, anywhere. "Cornerstone's robust servicing platform supports and streamlines all facets of Cornerstone's loan servicing operations from loan boarding to payoff, enabling our team members to focus on what matters most: a remarkable customer experience. Cornerstone customers will remain in the superior care of Cornerstone team members during the loan origination and closing process, and now through the entire life of their loan," said Adam Laird, President of Cornerstone.Ĭornerstone will also transition its existing mortgage loan servicing portfolio to the company's in-house system in the coming months. #Cornerstone home lending full#Fulfilling our corporate responsibility to provide a remarkable customer experience in the mortgage servicing function requires Cornerstone to take full ownership and daily control of the entire servicing process. Our caring hearts, service-driven culture, entrepreneurial spirit, and passionate commitment to excellence set Cornerstone apart, with innovative technologies working in tandem with our team members to maximize customer satisfaction. "Providing a remarkable customer experience remains one of Cornerstone's key Core Convictions since our founding 34 years ago, and we are excited to offer our mortgage loan servicing customers the same standard of excellence that has long defined Cornerstone's loan origination operations. The selection of Black Knight's cutting-edge servicing technology platform, together with caring and highly trained Cornerstone team members, creates a top-of-class loan servicing experience for Cornerstone customers for the life of their loan. HOUSTON, Ap/PRNewswire/ - Cornerstone Home Lending, one of the nation's premier residential mortgage companies, launched its full service, in-house mortgage loan servicing operation for new loan originations, combining its 34-year tradition of superior customer care with industry-leading loan servicing technologies.Ĭornerstone elevates every aspect of the loan servicing process to raise the bar for customer satisfaction.Ĭornerstone has made significant investments to build an elite team of servicing professionals led by Toby Wells, Cornerstone's Managing Director of Loan Servicing. ![]()
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